Shipping & Returns – EU Orders

We ship across Europe using trusted courier services including Royal Mail, EMS, DHL, DPD and UPS. All deliveries are fully tracked and require a signature on arrival.

Shipping costs and delivery times vary depending on your location and will be shown at checkout. You can choose your preferred delivery speed before placing your order.

Free shipping may be available for selected destinations and will be automatically applied at checkout where applicable.

Loss, shortages & damaged items:

Please notify us within 14 days of the expected delivery date if your order has not arrived or if there is a problem with delivery. Delays reported after this period may limit our ability to investigate with the carrier.

Damaged, incorrect or missing items must be reported within 48 hours of delivery.

If a delivery attempt is unsuccessful, the carrier may redirect your parcel to a local collection point, parcel shop, depot, safe place or alternative delivery location.

Tracking information is provided when your order is dispatched. Customers are responsible for monitoring tracking updates and taking any action required by the carrier, including arranging redelivery or collecting parcels from a designated collection point.

Where a parcel is made available for collection but is not collected within the carrier's stated collection period, the parcel may be returned to Coast Water Sports.

If a parcel is returned to us because delivery could not be completed, was refused, or was not collected, any refund due will be processed once the goods have been received back and inspected.

Original delivery charges are non-refundable where delivery has been attempted or the parcel has been made available for collection.

Where carriers apply return-to-sender charges, Coast Water Sports reserves the right to deduct these charges from any refund where permitted by law.

If you believe there is an issue with your delivery, please contact us as soon as possible and within 14 days of the expected delivery date.

Return within 30 days of receiving your order.

Start EU return

Or return your item using your own courier if preferred.

Items must be unused, undamaged and in original packaging.

You are responsible for the cost of returning items unless stated otherwise.

You remain responsible for the item until it has been received by us, so we recommend using a tracked service.

For the latest update on your return or refund, please use our order lookup page.

Use order lookup

UK Orders:
For items delivered within the United Kingdom, warranty returns and re-delivery are handled free of charge where the claim is valid.

EU & International Orders:
If your order was delivered outside the United Kingdom and you need to make a warranty claim, the item must be returned to us in the UK for inspection and processing.

The cost of returning the item to the UK is the responsibility of the customer. Once the warranty claim has been assessed and approved, the cost of shipping the repaired or replacement item back to you is also the responsibility of the customer.

You are responsible for any customs charges, duties, or taxes incurred when returning items to us. We recommend clearly marking your parcel as “Warranty Return” to help avoid unnecessary charges.

You remain responsible for the item until it has been received by us, so we strongly recommend using a tracked and insured service.

Returns are processed within up to 10 working days after being received and inspected at our warehouse.

Once processed, refunds are issued to your original payment method.

Please allow a further 3–5 working days for the refund to appear in your account, depending on your bank or payment provider.

If your refund is visible in your account or order lookup, it has already been processed.